Sofina Foods Inc.

  • Customer Service Representative

    Job Locations CA
    Posted Date 4 weeks ago(11/15/2018 3:47 PM)
    ID
    2018-2058
    Job Category
    Customer Service/Support
    Position Status
    Full Time
    Career Level
    Experienced
    Job Industry
    Food Processing and Production
  • Job Description

    Customer Service Representative – Goreway

     

    Position Summary:

     

    Reporting to the Manager, Customer Service, the Customer Service Representative is responsible for processing and managing customers’ orders, via telephone, fax, and/or e-mail, as well as on-line adjustments to fulfill customers’ shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently.

     

    Key Accountabilities:

    • Ensuring all orders received is entered accurately in the system.
    • Utilising the inventory management system to determine order requirements.
    • Managing back orders and credits.
    • Problem solving with customers to ensure customer satisfaction.
    • Up selling existing stock to minimize wastage.

    Requirements:

    • More than 3 years’ of CSR experience.
    • Experience with AS400 is an asset.
    • Be able to effectively communicate internally and externally at all levels within the organization.
    • Demonstrated ability to take initiative, work proactively and respond to critical business issues with a high sense of urgency.
    • Excellent organizational and planning skills.
    • Maintain a high degree of accuracy and attention to detail.
    • Proficient in all MS Office applications.

    Build your career, apply today!

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